Contact Us
We’re Here to Support Your Garden, Every Step of the Way
At fernlay, your experience matters to us.
Whether you have a question about an order, need guidance choosing the right garden essentials, or simply want to share your thoughts—we’re always happy to hear from you.
Gardening should feel calm and enjoyable, and our support team is here to make sure your experience with fernlay is just that.
Customer Support Email
We aim to respond within 24–48 hours on business days.
Please include your order number (if applicable) so we can assist you more efficiently.
Phone Support
(213) 516-9101
Available Monday – Saturday during business hours.
If we miss your call, feel free to leave a message and our team will get back to you as soon as possible.
Business Address
Hong Kong Chen Si Yu International Limited
FLAT/RM 01C BLK 2 21/F CHINA HONG KONG CITY 33 CANTON ROAD TSIM SHA TSUI KL
(For business correspondence & returns only — please contact us before sending any parcels.)
We’re Here for Every Garden & Every Gardener
If you need help with product details, usage guidance, shipping updates, or recommendations for your space, our support team is ready to assist.
We believe thoughtful service is just as important as thoughtfully designed products—and we’re committed to supporting you before and after every purchase.
Thank you for choosing fernlay — where quality garden essentials meet a calmer, more intentional way of living.
fernlay.com
Thoughtful Garden Goods for Everyday Outdoor Living.