Privacy Policy
Last Updated: January 9, 2026
At fernlay, we are committed to protecting your privacy and earning your trust.
This Privacy Policy explains how fernlay.com collects, uses, protects, and shares your Personally Identifiable Information (“PII”) when you visit our website, interact with our content, or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1.Information We Collect
We collect information to provide a reliable shopping experience, fulfill orders, improve our services, and comply with legal obligations.
Information You Provide
When you place an order, create an account, subscribe to our communications, or contact customer support, we may collect personal information including, but not limited to:
Full name
Email address
Shipping and billing address
Phone number
Order and transaction details
Payment information (processed securely by third-party providers)
Automated Information
When you browse fernlay.com, certain information is automatically collected, such as:
IP address
Device type, operating system, and browser information
Pages viewed, time spent on the site, and interaction data
Information collected through cookies, pixels, and similar technologies (see Section 5)
2.How We Use Your Information
We use the information we collect for the following purposes:
Order Fulfillment
To process payments, confirm orders, arrange shipping, provide tracking updates, and manage returns or refunds.
Customer Experience
To personalize your experience, improve website functionality, analyze performance, and refine our product offerings.
Communication
To respond to inquiries, provide customer support, and—if you opt in—send promotional emails, product updates, and special offers.
Security & Compliance
To prevent fraud, unauthorized transactions, abuse of our services, and to comply with applicable laws and regulations.
3.Data Protection & Security
Your privacy and data security are extremely important to us.
Encryption: All sensitive payment information is transmitted using Secure Socket Layer (SSL) technology and encrypted through trusted payment processors
Restricted Access: Personal information is stored on secure servers and accessible only to authorized personnel who are required to maintain confidentiality
No Card Storage: fernlay does not store your credit or debit card information on our servers after a transaction is completed
We regularly review our security practices to protect your data against unauthorized access or disclosure.
4.Third-Party Disclosure & Advertising Partners
fernlay does not sell, trade, or rent your Personally Identifiable Information to third parties for their independent marketing purposes.
We may share limited data with trusted third-party partners who assist us with:
Website operation
Payment processing
Order fulfillment
Advertising and analytics
All such partners are required to keep your information confidential and use it only for authorized purposes.
Advertising & Analytics Partners
We may allow certain partners to use cookies, pixels, and similar technologies to help deliver relevant advertising and measure campaign performance. These partners may collect information about your activity across websites over time.
Our partners may include:
Meta (Facebook / Instagram): https://www.facebook.com/privacy/policy
Google: https://policies.google.com/privacy
AppLovin (Axon): https://legal.applovin.com/privacy
Information collected by these partners is governed by their respective privacy policies. You may opt out of targeted advertising through their platforms or your browser settings.
5.Cookies Policy
Yes, we use cookies.
Cookies are small data files stored on your device that help our website function properly and improve your browsing experience.
Types of Cookies We Use
Strictly Necessary Cookies: Required for core site functionality such as account login, shopping cart, and checkout
Analytics & Performance Cookies: Help us understand how visitors use our site so we can improve usability and performance
Marketing Cookies: Used by advertising partners to deliver relevant ads based on browsing behavior
For more information about cookies used on Shopify-powered stores, visit:
https://www.shopify.com/legal/cookies
You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect certain site features.
6.Third-Party Links
Our website may include links to third-party websites or services. These external sites operate independently and have their own privacy policies.
fernlay is not responsible for the content, policies, or practices of third-party websites.
7.California Online Privacy Protection Act (CalOPPA)
In accordance with CalOPPA, we agree to the following:
Users may visit our site anonymously
This Privacy Policy is clearly accessible via our website footer
Any changes to this policy will be posted on this page
Users may request access to or correction of their personal information by contacting us
Do Not Track Signals
We honor Do Not Track (DNT) browser signals and do not use tracking or targeted advertising technologies when DNT is enabled.
8.Children’s Privacy (COPPA)
fernlay does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal data, please contact us immediately so we can promptly remove the information.
9.Fair Information Practices & Data Breach Notification
In the unlikely event of a data breach, we will take appropriate action in accordance with applicable laws, including:
Notifying affected users via email within 7 business days
Posting a notice on our website within 7 business days, when required
10.Compliance with the CAN-SPAM Act
We collect email addresses to process orders and provide order-related updates. If you choose to join, we may also send promotional emails.
Compliance with the CAN-SPAM Act:
We do not use misleading subject lines or sender information.
Promotional emails are clearly labeled
You can unsubscribe at any time by following the instructions at the bottom of each email.
We will promptly respect all requests to opt out.
11.Contact Us
If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact us:
Email: support@fernlay.com
Website: https://fernlay.com